Customer Service

Service and Support

Customer Service
Customer Service is available to place an order and to answer inquiries regarding the status of an order.

Toll-free:	(800) 523-5001, option 1	M-F 6:00 am - 5:00 pm PT
E-mail:	customerservice@gen-probe.com
Fax:	(800) 288-3141

Technical Support
Technical Support is available to provide service, support, and troubleshooting for GEN-PROBE reagents, instrumentation, and software. Technical Support Representatives provide laboratory operators with an immediate response, including instrumentation replacement and dispatch of service personnel when necessary.

Standard Technical Support	M-F 6:00 am - 5:00 pm PT
Premium Technical Support	24-hour, 7-day support

Toll-free U.S.:	(888) 484-4747
E-mail:	technicalsupport@gen-probe.com
Fax:	(858) 410-8250

Field Service
Field Service is available through Technical Support and provides pre-installation site inspections, customer care service, on-site training, troubleshooting, on-site repair, and applications support.

San Diego Technical Training
Technical Training provides training for laboratory personnel at the San Diego, CA Training Facility